Troubleshooting
If there is a bug with the functionality of our software, do the following:
-
Turn on saving copies of printed documents and enable logging using following commands in the Terminal:
$ defaults write com.fabulatech.printer saveImage -bool YES $ log stream --level debug --predicate 'subsystem contains "com.fabulatech"' | tee ~/ft-log.txt
- Do not close the terminal while reproducing the issue.
- Enable logging on the Printer for Remote Desktop (Server) side. For more information, see the Troubleshooting help topic of corresponding product.
Reproduce the issue you encountered 2-3 times. Remember local time when the problem was reproduced.
- Stop logging by pressing Control-C
- Program logs will be saved in the ft-log.txt file in your home folder. Add this file to archive (Control-click -> Compress).
- Copies of printed documents will be saved in the ~/Library/Application Support/com.fabulatech/printer/saved/ folder. Add its contents to the archive created on the previous step.
Write down the local time when the problem was reproduced and both local and remote user names who was involved in the reproducing.
Contact us (
) to get further instructions.
- Log saving was stopped by hitting Control-C on the prevous step.
- Turn off saving copies of printed documents using following command in the Terminal:
$ defaults write com.fabulatech.printer saveImage -bool NO